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If you receive a damaged product or a product that is not as mentioned on the website, we will initiate a return/refund based on the case. If we send across a product in perfect condition in terms of look, dimension and color and you are not happy with it, you can return the product back to us. However, the return shipping charges will have to be borne by you. Upon receiving the product, we will transfer the full amount minus the shipping costs. Delivery & Logistics is expensive in India and we are determined to be a self-sustainable business. Please understand where we come from. 3 Day Return Policy We offer you complete peace of mind while ordering at totalpowertools.in– you can return all items within 3 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging are intact. If you are not satisfied with what you have bought, we’ll gladly take it back within 3 days from the date of delivery. Please note that we do not guarantee the compatibility of our accessories with products from other brands. Please purchase at your own discretion and we reserve the right to deny returns and refunds for this reason. We will reverse the payment to the source you used to pay for the purchase once you receive the product back in our warehouse. FAQ • What should I do if I receive a damaged item, wrong product, or missing units in my order? If an item is found damaged or incorrect as per the description on our website or units are missing as per the ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at online@mrlightglobal.com or call us on +91 89433 57757 within 2 days of receipt of the product. We will issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product at the time of the claim made. • What are the criteria for a product to be termed Damaged? Item received is chipped or broken or has a big dent • When are returns NOT possible? The following shall NOT be eligible for return or replacement: 1. Time elapsed beyond 2 days after delivery 2. Damages due to misuse/ Faulty installation of the product 3. Any item which has been used 4. Products with tampered or missing serial / UPC numbers 5. Combos sold won’t be taken back/returned as individual units 6. Minor scratches or minor color variations will not be accepted for return. 7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered. In case of any queries, please write to our customer care at online@mrlightglobal.com or call us on +91 89433 57757 • I need to return an item, how do I arrange for a pick-up? You can Contact Us (online@mrlightglobal.com or +91 89433 57757) to initiate a return. You will receive a call explaining the process, once you have initiated a return. Pick-up cannot be arranged by us always due to the logistics limitation of our shipping partners. In such cases, you must return the item through SpeedPost/any other reputed trackable courier service and share tracking with us. The refund for the return courier charges will be borne by us if an item is found damaged or incorrect as per the description on our website/the conditions stated here to qualify for the return. However, the maximum returnable amount is limited to the published Speed Post charges between the PIN Code of the sender and our address. Any additional charges over this will have to be borne by the customer. • What are the modes of refund available after cancellation? The money will be refunded back only to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, The totalpowertools.in will complete the cancellation and initiate the refund once the product is delivered back to our address and inspected and verified. • Can I return part of my order? Yes, a return can be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity. This is not applicable for items sold as a combo. • When are Refunds provided? We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when – Seller cannot provide replacement – When a dispute has been ruled in your favor • I have requested a replacement, when will I get it? Once a replacement request is created, we send you an email detailing the return process as well as provide the details about the replacement. In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up. If you don’t get the return within the promised date, contact us immediately. • I’ve still not received the refund to my bank account. Why? If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you. However, please note that since these operations are beyond our control, we will need to rely on the timeline and TAT (Turnaround Time) set by our payment or logistics partners. Our sole obligation is to maintain transparent communication with you regarding these matters • I have changed my mind and would like to retain the product. What do I do? Please call us to cancel your return request and we will do the needful to cancel it if the product is not dispatched. In case the return is already dispatched, you will need to pay the shipment fee alone to ship it back to you. • Will I get a refund if I don’t get a replacement/exchange as requested? Replacements/Exchanges are subject to the availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, a full refund will be provided on successful pick-up and delivery of the product at no extra cost.

This privacy policy describes the information on the online interaction we have with you through our website or other online Media and related electronic media. It is our responsibility to protect the privacy of our customers and visitors. The objective of this policy is to inform you about the collection, usage and processing of your personal data while using our website www.totalpowertools.in or when we communicate with you electronically. While accessing our website or providing us with your e-mail Id, you agree to the collection and use of your personal information based on this policy. The policy applies only to the information collected through our own website. This policy does not apply to any third-party-owned website, communications by such third parties, and communications through any links of the third party in the website. We encourage you to read carefully through the privacy policy of the third-party websites that collects your information for a precaution. Please be ensured that any third-party websites or communications are done by them has a different privacy policy which is not under the privacy policy of http://www.totalpowertools.in Information collection and usage We collect data of different types for our improvement in providing better services to you, so as to satisfy your requirements. Types of data collected: Personal data: While using our website we may ask you to share some of your personal information with us. This is only for identifying you and to communicate with you. The personal information includes but is not limited to the following. • E-mail address • First name and last name • Phone number • Address, state, province, ZIP code, city • Cookie and usage data Usage data: We may also collect data on how the server is accessed and used. This usage data includes information like browser type, our server page you visit, and the time spent on that page, the unique device identifier and other diagnostic data. Tracking and cookies data: We use cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies like beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to manage the cookies. However, if you do not accept cookies, you may not be able to use some portion of our service. Examples of Cookies we use: • Session cookies- we use session cookies to operate our service. • Preference cookies- we use preference cookies to remember your preference and various settings. • Security cookies-we use security cookies for security purposes. Use of data: We use the collected data for the following purposes. • To provide and maintain services • To notify you about the changes to our services. • To allow you to participate in the interactive features of our service when you choose to do so. • To provide customer care and support. • To provide analysis or valuable information so that we can improve the service. • To monitor the usage of the service. • To detect, prevent and address technical issues. Transfer of data: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. totalpowertools.in will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Disclosure of Data: totalpowertools.in may disclose your Personal Data in the good faith belief that such action is necessary to: • To comply with a legal obligation • To protect and defend the rights or property of the totalpowertools.in • To prevent or investigate possible wrongdoing in connection with the Service • To protect the personal safety of users of the Service or the public • To protect against legal liability Security of data: The privacy of your data is very much important to us and we will give priority to the security of your information. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service providers We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties will have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Children’s Privacy: Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers. Change of privacy policy: We may change our privacy policy due to some legal, operational or regulatory changes. It will be updated in this privacy policy. We will let you know through email and/or a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective only when they are posted on this page. Contact us: For any information on our privacy policies or if you want to raise questions or make a complaint, please feel free to reach us at online@mrlightglobal.com